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Richmondshire District Council’s headquarters – Mercury House in Richmond – will re-open to the public next week.

The office, which has been closed as part of the national lockdown, is opening its doors on Monday (April 12) as part of the Council’s Covid19 recovery plan.

But customers are being encouraged to continue to only visit when necessary – and conduct business on line or by phone.  And entry to the building will be strictly by appointment only, even for the payment of cash.

Visitors will be required to do the following:

  • sanitise their hands as they enter reception
  • wear a face mask – which will be provided if needed
  • follow strict social distancing rules and a one way system
  • be guided straight into a selected interview room in most cases

The reception area and interview rooms are protected via screening for the safety of visitors and staff.

Leader of the Council, Councillor Angie Dale, said: “Opening Mercury House is certainly good news for residents who need to access our services directly and is all part of getting back to some form of normality. However, I would strongly urge our residents to access our services remotely wherever possible – we have invested a lot of time and money in making as many of our services as possible available electronically for the benefit and convenience of our residents so please use them.”

Appointments should be made with the relevant council officer – call them on 01748 829100.

The council’s area offices in Reeth, Hawes, Leyburn and Colburn also reopen next week – Hawes opens on Monday and Reeth on Friday. Leyburn and Colburn have staggered re-opening times over a four week period as follows:


Week commencing April 12 – Monday 9am – 12:30pm

Week commencing April 19– Monday 9am – 12:30pm / 1:30 – 5pm

Week commencing April 26 – Monday 9am – 12:30pm / 1:30 – 5pm, Tuesday 9am – 12:30pm

Week commencing May 3 – Tuesday 9am – 12:30pm  / 1:30 – 5pm

From week commencing 10/05/2021 onwards – Monday and Tuesday 9am – 12:30pm / 1:30 – 5pm


Week commencing April 12 – Monday 2 – 4:30pm

Week commencing April 19 – Monday & Tuesday 2 – 4:30pm

Week commencing April 26 – Monday, Tuesday & Thursday 2- 4:30pm

Week commencing May 3 – Tuesday & Thursday 2 – 4:30pm, Friday 2 – 4:15pm

From week commencing 10/05/2021 onwards – Monday, Tuesday and Thursday 2 – 4:30pm, Friday 2- 4:15pm

All details of opening hours and how to make an appointment are on richmondshire.gov.uk

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